*This is a translation provided for convenience. Only the French version is legally binding.* ## Delivery ### Preparation and dispatch Your orders are prepared within **2 to 3 working days** then dispatched by **Colissimo** with tracking. You will receive an email with the tracking link as soon as the parcel is dispatched. **Dispatch address:** Service envois – TATTOO ON MOVE – 20 rue Bidault, 84200 Carpentras, FRANCE ### Free collection in store You can collect your order **free of charge** from either of our shops: - **TATTOO ON MOVE – L'Isle-sur-la-Sorgue** : 15 Quai Jean Jaures, 84800 - **TATTOO ON MOVE – Carpentras** : 20 rue Bidault, 84200 --- ### Colissimo delivery rates 2026 #### Mainland France | Parcel weight | Price incl. VAT | |---|---| | Up to 250 g | €5.49 | | 250 – 500 g | €7.59 | | 500 – 750 g | €9.29 | | 750 g – 1 kg | €9.59 | | 1 – 2 kg | €11.19 | | 2 – 5 kg | €17.39 | | 5 – 10 kg | €25.29 | | 10 – 15 kg | €31.99 | | 15 – 30 kg | €39.59 | #### Europe (Zone A – EU, United Kingdom, Switzerland) | Parcel weight | Price incl. VAT | |---|---| | Up to 500 g | €14.99 | | 500 g – 1 kg | €19.39 | | 1 – 2 kg | €22.19 | | 2 – 5 kg | €28.59 | | 5 – 10 kg | €46.99 | | 10 – 15 kg | €67.99 | | 15 – 30 kg | €87.99 | #### Overseas territories (DOM-TOM zone 1) | Parcel weight | Price incl. VAT | |---|---| | Up to 500 g | €12.02 | | 500 g – 1 kg | €19.00 | | 1 – 2 kg | €25.89 | | 2 – 5 kg | €38.90 | | 5 – 10 kg | €62.32 | | 10 – 15 kg | €130.20 | | 15 – 30 kg | €143.02 | #### Eastern Europe / Maghreb (Zone B) | Parcel weight | Price incl. VAT | |---|---| | Up to 500 g | €23.79 | | 500 g – 1 kg | €28.39 | | 1 – 2 kg | €31.09 | | 2 – 5 kg | €39.89 | | 5 – 10 kg | €66.09 | | 10 – 15 kg | €89.59 | #### International (Zone C – Rest of the world) | Parcel weight | Price incl. VAT | |---|---| | Up to 500 g | €35.19 | | 500 g – 1 kg | €39.19 | | 1 – 2 kg | €53.99 | | 2 – 5 kg | €78.69 | | 5 – 10 kg | €148.99 | | 10 – 15 kg | €210.79 | --- ### Estimated delivery times - **Mainland France:** 2 to 5 working days after dispatch - **Europe:** 3 to 7 working days after dispatch - **Overseas territories / International:** 5 to 15 working days after dispatch --- ## Returns and exchanges ### Right of withdrawal In accordance with European legislation, you have a period of **14 days** after receiving your order to return an item to us. ### Conditions - Items must be **unworn and unwashed** , with the **tags intact** and in their **original packaging** - Personalised products cannot be returned ### Return costs The **return costs are borne by the customer** , except in the event of an error on our part or a faulty item. ### Return procedure 1. Send an email to with your order number and the reason for the return 2. We will send you the return address and a reference number 3. Send the parcel to: **Service retours – TATTOO ON MOVE – 20 rue Bidault, 84200 Carpentras, FRANCE** 4. The refund is made **within 14 days** of receiving the item, using the original payment method --- ## Contact **Customer service:** **Opening hours:** Tuesday to Friday, 11am–6pm **Shops:** [04 90 20 95 92](tel:+33490209592) (Isle-sur-la-Sorgue) — [04 90 60 23 14](tel:+33490602314) (Carpentras) ## Company information ### TATTOO ON MOVE ® — Registered office (administrative) ISLE/SORGUE 15 Quai Jean Jaurès BP 90024 84800 L'Isle-sur-la-Sorgue FRANCE Tel: [04 90 20 95 92](tel:+33490209592) ### Warehouse / Dispatch & Returns CARPENTRAS 20 rue Bidault 84200 Carpentras FRANCE Tel: [04 90 60 23 14](tel:+33490602314)